Frequently Asked Questions

Read below to find some of our Frequently Asked Questions and get an idea of what to expect on your first day.

If you can't find what you are looking for, don't hesitate to reach out with any questions or to set up your complimentary Discovery Call.

What can I expect on my first day?

If you are scheduled for an in-person visit, be sure to arrive in clothing and shoes that are comfortable, that allow your injured area to be examined. We typically recommend attending all in-person visits in "gym attire".

Be prepared to move! We believe in an active approach to treatment, and start all new patients with a comprehensive evaluation. Prior to this, we will take our time discussing your current injury, lifestyle, and goals. Soon after, we'll take you through a movement assessment, evaluate your current strength, endurance, mobility, and more. We'll then help put a rehabilitation plan together that fits you and your goals. You'll leave with a detailed Home Exercise Program that you complete on your own, which is updated regularly as you progress.

Do I need a doctor’s referral?

No, you do not need a physicians referral or prescription for physical therapy to start working with us. In New York State, Physical Therapists need a doctor's referral after 10 visits or 30 days of treatment. This does not apply to those coming to us for fitness, personal training, or any other "wellness" service.

What types of health insurance do you accept?

Vitality Physical Therapy is out-of-network with these major insurances:

Blue Cross Blue Shield (BCBS)
Aetna
United Healthcare (UHC)
Cigna

Our out-of-network status allows us to provide the kind of high level care and individualized treatment that we know you deserve.

At Vitality, you spend the full session with a Doctor of Physical Therapy, and will likely require fewer visits overall to meet your goals thanks to our one on one care. For those that are not under the insurances we accept, we offer self pay options.

How can I save time and money if you don't accept my insurance?

Consider the amount of time spent on trips going to a typical PT clinic, multiple times per week for 8-12+ weeks. At these clinics, you might spend 5-10 minutes with a physical therapist, and do generic, low level exercises with an aide/assistant the rest of the time. As you can imagine, there is only so much progress that can be made with that kind of model. At Vitality, every session is fully with your PT. On average, our patients see us for fewer overall visits than other traditional PT clinics. With these in mind, the out-of-pocket expenses at Vitality are often times less than a typical PT model, and certainly worth the initial investment.